Privacy Policy

Who we are

Caregiver Compass is the consulting practice of Lori Nisson, LCSW. In this policy, “we” and “us” mean Caregiver Compass. You can reach us at lori@caregivercompass.net or 602-570-6788.

What we collect

Information you choose to send

This website has no accounts and does not store form entries. The inquiry form opens your own email app with your message filled in. Nothing is sent until you press send in that app. When you email or call us, we receive what you share: usually your name, email address, phone number, and a description of your situation.

Information collected automatically

• Server logs. The company that hosts this website keeps standard logs, such as IP address, browser type, the pages requested and the time. These are used to run and protect the site.
• Fonts. Some visitors' browsers load typefaces from Google Fonts. Google receives your IP address when this happens. See Google's privacy policy.
• No advertising or tracking cookies. We do not add advertising cookies, tracking pixels or third-party analytics to this site.

Health information: please keep first messages short

Regular email is not fully secure. In your first message, please share only what we need to reply, such as a one-line summary of your situation. Please do not send diagnoses, medical records, insurance numbers or other sensitive details by email. If we work together, we will discuss sensitive matters by phone or through a secure, HIPAA-aligned platform.

How we use information

• To reply to your inquiry and decide together whether our services fit your needs.
• To schedule and provide services you request.
• To keep records that law or professional standards require.
• To keep this website working and secure.

We do not sell or rent your information, and we do not use it for advertising.

When information is shared

We share information only in these cases:

• With service providers who help us operate, such as our email, phone, website hosting and secure communication providers. They may use it only to provide their service.
• With people you ask us to include, such as family members in a family meeting.
• When the law requires it, or when it is needed to protect someone from serious harm, including reports of suspected abuse or neglect of a vulnerable adult.

How long we keep it

If you only send an inquiry and we do not work together, we keep that correspondence only as long as it is useful to respond to you. Client records are kept for the period that law and professional standards require, and then deleted securely.

Security

We take reasonable steps to protect the information you share. No email system or website is completely secure, which is why we ask you to keep sensitive details out of first messages.

Your choices

You can ask to see, correct or delete the information we hold about you. Email lori@caregivercompass.net and we will respond within a reasonable time. Some records may need to be kept where the law requires it. Depending on where you live, you may have additional privacy rights under state law; contact us to use them.

Children

This website is meant for adults. We do not knowingly collect information from children under 13 through this site.

Links to other websites

This site links to other websites, such as LinkedIn. Their privacy practices are their own; please read their policies.

Changes to this policy

If we change this policy, we will update the date at the top of this page. See also our Terms of Use and Accessibility Statement.

Contact

Questions about privacy: lori@caregivercompass.net or 602-570-6788.